Continuous improvement including corrective and preventive actionĬoncept of quality – historical background.Product quality leading to customer satisfaction.Organizational structure and responsibilities.
The term "Quality Management System" and the initialism "QMS" were invented in 1991 by Ken Croucher, a British management consultant working on designing and implementing a generic model of a QMS within the IT industry. Natural Step, focus on sustainability issues and assume that other quality problems will be reduced as result of the systematic thinking, transparency, documentation and diagnostic discipline. Of QMS regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide – the ISO 19011 audit regime applies to both and deals with quality and sustainability and their integration. In the 21st century, QMS has tended to converge with sustainability and transparency initiatives, as both investor and customer satisfaction and perceived quality are increasingly tied to these factors. By the 20th century, labor inputs were typically the most costly inputs in most industrialized societies, so focus shifted to team cooperation and dynamics, especially the early signaling of problems via a continual improvement cycle. Early quality management systems emphasized predictable outcomes of an industrial product production line, using simple statistics and random sampling. It is expressed as the organizational goals and aspirations, policies, processes, documented information, and resources needed to implement and maintain it. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). ( Learn how and when to remove this template message)Ī quality management system ( QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction.
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